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Contact is available with your teachers through email, messages in Brightspace, discussion forums, chats and webinars. Your teacher will reply to queries within 48 hours (Monday to Friday) and your assessments will be returned within seven days of submission.

As a Holmesglen student, you have access to a wide variety of support services that will enhance your study experience and help you complete your studies successfully. You will have access to our library databases, counselling, careers advice and support services. Learn more about student support services here.

As part of the application process, Holmesglen conducts a comprehensive review of the training needs of all prospective students to determine whether a course is suitable and appropriate for their needs. As part of this review, Holmesglen will also conduct a language, literacy and numeracy analysis which will help us to identify your strengths and areas where we may provide you with additional support. As part of this review, Holmesglen will also assess your level of digital literacy, and ability to access online training by:

• asking you to undertake a digital literacy self-assessment
• discussing the self-assessment and making recommendations about whether the course is suitable for you, and
• identifying additional support where required.

Holmesglen uses a learning management system (LMS) called Brightspace for all online course delivery.

In order to use Brightspace,

• you will need a device with access to the internet (broadband cable/ ADSL or NBN)
• a web browser, preferably Chrome or Firefox.

Web-based content is also available on hand held devices including mobile phones and tablets.

Please read the introductory guide to the LMS for an induction into navigating your way around Brightspace.

Holmesglen ensures that learning materials used in online training are presented in a variety of formats that will enhance the learning experience including;

• guided content
• graphics
• video
• audio
• interaction through discussion forums and webinars.

We also ensure learning materials cover all aspects of a unit of study so you have all the necessary information to satisfactorily complete the unit. Holmesglen is committed to meeting the principles of the Web Content Accessibility Guidelines by ensuring our online learning materials are perceivable, operable, understandable and robust.

Holmesglen provides an online learning experience that is engaging and interactive. Collaborative learning opportunities will be provided so that you can interact with peers, through:

• discussion forums
• webinars.

Ongoing feedback will be provided as you study through:

• interaction with trainers/assessors in informal discussion forums
• in response to individual queries and in relation to tasks you complete.

We will contact you if you haven’t logged on within four weeks of the unit start date. We will also monitor your participation to help keep your studies on track, and will contact you if you do not participate with the online resources at least once a month.

If you have not logged on within two months of the course start date and do not re-engage after five attempts to contact you, you will be deemed to have withdrawn from the course.

You will also have access to LinkedIn Learning; a site which contains a suite of online learning resources that provide video tutorials across a wide field of topics including business, AutoCAD and software design. You will be able to access LinkedIn Learning with your Holmesglen login credentials at linkedin.com/learning/.