FAQs
How do I set up a payment plan?
After enrolling with your department come to the
Information Office on your campus to apply for a payment plan.
Can I apply for a payment plan if I am under 18?
You can apply, however we require an adult to act as a Guarantor. This would normally be a parent or guardian. The person who is acting as your Guarantor must be present when you are setting up your payment plan contract and will be required to sign a Guarantor Form before your contract can be approved.
Are there additional costs to set up a payment plan?
There are no extra charges or set-up costs associated with the payment plan.
When and how are payments made?
You can choose when you want the instalments to be made. They can be either fortnightly or monthly. However your instalments must be finalised 1 month prior to the completion of your current registration. Payments can be made:
- BPAY – an invoice can be requested at time of payment plan setup which will contain your BPAY details; or
- Over the counter at an Information Office on your campus.
What happens if I change my enrolment or stop attending?
You must go to your department to complete an enrolment amendment form. Staff in the Information Office will process the enrolment amendment and determine if a refund or an adjustment to your payment plan is required. For general enquiries concerning your payment plan and/or adjustments to your plan contact
9564 1846.
Do I still have to pay my fees if I withdraw from my course?
If you withdraw/delete after the census/refund date you will be liable for all of your course fees. For further information on our refund policy please see
withdrawals, refunds and re-credits
Holmesglen’s Financial Counselling Service
Holmesglen has a professional financial counsellor available to provide free, confidential advice to all students - local and international. If you would like to make an appointment or find out more about how we can help
visit our financial counselling page.
Debt collection
Should payment of any amount owing under the agreement not be made by the due date:
- The amount will be considered overdue and recovery action may be commenced; and
- Holmesglen may, at its absolute discretion:
- terminate the agreement;
- withhold any results and certificates pending payment of amounts outstanding under the agreement; and
- computer access and access to online student resources will be denied until outstanding fees are paid; and/or
- cancel the student’s enrolment
In the event that the agreement is terminated the total amount payable under the agreement becomes payable immediately.
How to pay your payment plan instalments online
Step 1 - login to the
student portal
Enter your Network ID (given to you in your letter of offer)
Enter your Password (your password will be you r date of birth in 8 digits, using the format DDMMYYYY E.g. if you were born January 1 1982 your password will be 01011982
Step 2 - select student
Step 3 - select student account
Step 4 - select account summary
Step 5 - select pay now
Then enter the amount you are wanting to pay. Note the amount will default to your total. You can change this amount to your instalment amount.