Certificate III in Tourism Course Code SIT30116

Overview

Career opportunities, include:

• booking agent
• sales consultant
• tour coordinator
• travel consultant

Pathways to further study:

• SIT40116 Certificate IV in Travel and Tourism
• SIT50116 Diploma of Travel and Tourism Management.

Studying the Certificate III in Tourism at Holmesglen

There are four streams of the Certificate III in Tourism for you to choose from.

Corporate agency stream focuses on organising travel arrangements for employees within an organisation. You will study enticing destinations and impressive travel products, and learn to provide exceptional customer service. Career opportunities, include:
- corporate booking agent
- corporate sales consultant
- corporate travel consultant

Guiding stream focuses on the skills and knowledge needed to work as a tour guide both locally and aboard. The guiding stream prepares you to lead groups and create memorable experiences for guests. Career opportunities, include:
- adventure tourism guide
- tour coordinator
- tour guide

Accommodation Front Office and Guest Services stream You’ll study using the latest industry software programs so you can complete your studies in hotel accommodation reservations and guest service skills. Career opportunities, include:
- front office guest service agent
- accommodation booking agent
- accommodation sales consultant

Travel agency stream You’ll study destinations and travel products, and learn to provide exceptional customer service. You’ll study in Holmesglen's simulated tourism office, which showcases the latest industry software so you can complete your studies in live airline reservations, fares and ticketing using the industry system Amadeus. Career opportunities, include:
- booking agent
- sales consultant
- tour coordinator
- travel consultant

Course structure

To receive this qualification, you must complete four core units and 11 elective units.

Elective units have been chosen by Holmesglen based on feedback from industry to best prepare you for a role in a tourism or travel agency environment.

If you have already completed other eligible elective units, these may be counted towards completion of this course.

Certificate III in Tourism - Call centre operations stream
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
BSBCMM301 Process customer complaints
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBWOR202 Organise and complete daily work activities
SITTTSL002 Access and interpret product information
SITTTSL003 Provide advice on international destinations
SITTTSL004 Provide advice on Australian destinations
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL008 Book supplier products and services
SITTTSL010 Use a computerised reservations or operations system

Certificate III in Tourism - guiding stream
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS006 Provide service to customers
BSBSUS201 Participate in environmentally sustainable work practices
SITTGDE004 Lead tour groups
SITTGDE007 Research and share general information on Australian Indigenous cultures
SITTGDE005 Prepare and present tour commentaries or activities
SITTTSL002 Access and interpret product information
SITTGDE002 Work as a guide
SITTTSL004 Provide advice on Australian destinations
SITTGDE003 Provide arrival and departure assistance
HLTAID003 Provide first aid
SITXWHS002 Identify hazards, assess and control safety risks
BSBWOR202 Organise and complete daily work activities

Certificate III in Tourism - accommodation front office stream
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
BSBITU306 Design and produce business documents
BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR202 Organise and complete daily work activities
SIRXPDK001 Advise on products and services
SITHACS008 Provide accommodation reception services
SITTIND002 Source and use information on the holiday park and resort industry
SITTTSL002 Access and interpret product information
SITTTSL007 Process reservations
SITTTSL010 Use a computerised reservations or operations system
SITXCCS002 Provide visitor information
SITXFIN001 Process financial transactions

Units for travel agency stream are below

Units

Assessment

Assessments are designed to provide learners with opportunities to demonstrate they have attained the required skills and knowledge using a range of practically based activities and tasks, as required by recognised standards.

Entry requirements

There are no formal entry requirements for this qualification.

Prior to enrolment or commencement of training you will be required to complete a literacy and numeracy assessment and a pre-training interview.

These will assist with determining your suitability to the course, verify your training plan, and identify any learning support needs.

Recognition of prior learning

You may be able to shorten the length of your chosen course by measuring skills acquired through work, life experiences or qualifications obtained from formal studies or training. AQF qualifications and statements of attainment issued by another registered training organisation will be recognised by Holmesglen. Read more about Recognition of Prior Learning, Credits and Advanced Standing.

Outcomes

Qualification and recognition

Upon completion of all required units you will be awarded the SIT30116 Certificate III in Tourism.

How to apply

Direct

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Visit How to Apply for more information on the application process.

Recruitment

Holmesglen may engage third parties to recruit students on behalf of the institute. Third party recruiters receive a commission and this will not impact on your fees.

Find out more about your rights and obligations as a student and the services we provide at Holmesglen.

Fees

*Mandatory Materials and Activities fees are still payable by all students including students who may be eligible for Government subsidised fees or a Free TAFE course.

Additional costs may also apply for course consumables and other costs. These may include consumables such as learning resources, personal protective equipment/clothing and other costs such as immunisation costs, National Police Check and Working with Children Check for relevant courses.
To view the additional costs that may apply to your course, download a full list of estimated additional costs by course (PDF - 102kb).

All fees are indicative only. Your fees will be calculated on your individual circumstances at the time of enrolment. Training is delivered with Victorian and Commonwealth funding. Find out now if you are eligible for Government-subsidised fees or Concession .