The Certificate III in Tourism has five streams to choose from. Each stream focuses on a different area within the tourism industry and is designed to give you a range of skills and knowledge needed to begin your career in travel and tourism, a global, dynamic industry. April intake only for Front Office and Call Centre Operations streams.
Career opportunities, include:
- corporate booking agents and sales/travel agents,
- tour guide, walking guide or site guide,
- call centre booking agent, sales or travel consultant
- worker on front reception desk of a hotel, motel, resort or tourism attraction
- travel consultant, booking agent or tour coordinator
Pathways to further study:
- SIT40116 Certificate IV in Travel and Tourism
- SIT50116 Diploma of Travel and Tourism Management.
Studying the Certificate III in Tourism at Holmesglen
There are five streams of the Certificate III in Tourism for you to choose from.
Corporate Agency stream
This stream is ideal for people wishing to enter the corporate business travel sector. Career outcomes would include corporate booking agents and sales/travel agents, focussed on organising business travel for corporate clients, with a high level of customer service.
Evening classes at our Glen Waverley campus, together with online learning,
The guiding stream prepares you to lead groups and create memorable experiences for guests, working as a tour guide, walking guide or site guide, locally and abroad. You will research destinations and cultural experiences and prepare commentary to guide your guests.
Evening classes at our St Kilda campus, together with online learning.
Call Centre stream
This stream prepares you to work as a call centre booking agent, sales or travel consultant in the leisure-based call centre booking industry.
You will study destinations and leisure travel products, and learn best how to provide exceptional customer service, engaging wth customers phone and email. You'll also be taught to use the latest travel industry booking software
Daytime online classes in a virtual classroom setting.
Accommodation Front Office and Guest Services stream
This stream will prepare you to work on the front reception desk of a hotel, motel, resort or tourism organisation. You will be taught to use the latest accommodation and reservation software and to check guest in and out, provide local product knowledge, with exception guest service skills.
Daytime classes online in a virtual classroom setting.
Travel agency stream
This stream will prepare you to be a travel consultant, booking agent or tour coordinator, selling leisure destinations and products with great customer service. Holmesglen's simulated tourism office, which provides access to the travel industry software Amadeus, will have you making airline reservations, quoting fares and ticketing.
Delivered on campus at Moorabbin or Glen Waverley.
To receive the Certificate III in Tourism, you must complete four core units and 11 elective units.
Here’s a taste of the electives chosen specifically for each streams. You can discuss these further with our specialist Tourism teachers when you apply.
Other units that you’re likely to cover off can be seen in the list of units in the accordion underneath.
Call centre operations stream
BSBCMM301 Process customer complaints
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operations
SITTGDE004 Lead tour groups
SITTGDE007 Research and share general information on Australian Indigenous cultures
SITTGDE005 Prepare and present tour commentaries or activities
SITTGDE002 Work as a guide
SITTGDE003 Provide arrival and departure assistance
HLTAID003 Provide first aid
SITXWHS002 Identify hazards, assess and control safety risks
Accommodation front office stream
SITHACS008 Provide accommodation reception services
SITTIND002 Source and use information on the holiday park and resort industry
SITXCCS002 Provide visitor information
SITXFIN001 Process financial transactions
Corporate travel agency stream
BSBITU312 Create electronic presentations
SITXEBS001 Use social media in a business
SITXCRI001 Respond to a customer in crisis
Units for Travel Agency stream are listed in the accordion below
||Source and use information on the tourism and travel industry
||Use a computerised reservations or operations system
||Provide service to customers
||Show social and cultural sensitivity
||Access and interpret product information
||Construct normal international airfares
||Provide advice on Australian destinations
||Construct promotional international airfares
||Provide advice on international destinations
||Book supplier products and services
||Process travel-related documentation
||Provide specialist advice on cruises
||Participate in safe work practices
||Sell tourism products and services
| Code || Name |
|SITTIND001||Source and use information on the tourism and travel industry|
|SITTTSL010||Use a computerised reservations or operations system|
|SITXCCS006||Provide service to customers|
|SITXCOM002||Show social and cultural sensitivity|
|SITTTSL002||Access and interpret product information|
|SITTTSL012||Construct normal international airfares|
|SITTTSL004||Provide advice on Australian destinations|
|SITTTSL013||Construct promotional international airfares|
|SITTTSL003||Provide advice on international destinations|
|SITTTSL008||Book supplier products and services|
|SITTTSL009||Process travel-related documentation|
|SITTTSL016||Provide specialist advice on cruises|
|SITXWHS001||Participate in safe work practices|
|SITTTSL005||Sell tourism products and services|
Assessments are designed to provide learners with opportunities to demonstrate they have attained the required skills and knowledge using a range of practically based activities and tasks, as required by recognised standards.
There are no formal entry requirements for this qualification.
Prior to enrolment or commencement of training you will be required to complete a literacy and numeracy assessment and a pre-training interview.
These will assist with determining your suitability to the course, verify your training plan, and identify any learning support needs.
Recognition of prior learning
You may be able to shorten the length of your chosen course by measuring skills acquired through work, life experiences or qualifications obtained from formal studies or training. AQF qualifications and statements of attainment issued by another registered training organisation will be recognised by Holmesglen. Read more about Recognition of Prior Learning, Credits and Advanced Standing.
Qualification and recognition
Upon completion of all required units you will be awarded the SIT30116 Certificate III in Tourism.
How to apply
Visit How to Apply for more information on the application process.
Holmesglen may engage third parties to recruit students on behalf of the institute. Third party recruiters receive a commission and this will not impact on your fees.
Find out more about your rights and obligations as a student and the services we provide at Holmesglen.
|Tuition fees (GST exempt)
|Free TAFE eligible student||FREE|
|JobTrainer eligible student||FREE|
|Mandatory Materials and Activities fees * (GST inc)
*Mandatory Materials and Activities fees are still payable by all students including students who may be eligible for Government subsidised fees or a Free TAFE course.
Additional costs may also apply for course consumables and other costs. These may include consumables such as learning resources, personal protective equipment/clothing and other costs such as immunisation costs, National Police Check and Working with Children Check for relevant courses.
To view the additional costs that may apply to your course, download a full list of estimated additional costs by course (PDF - 102kb).
All fees are indicative only. Your fees will be calculated on your individual circumstances at the time of enrolment. Training is delivered with Victorian and Commonwealth funding. Find out now if you are eligible for Government-subsidised fees or Concession