This online Certificate IV in Information Technology will give you the skills and training to begin a career in networking, cyber security, and help-desk support.
Career opportunities, include:
- network support technician
- IT security support officer
- helpdesk IT support
- cyber security support
Pathways to further study:
- ICT50220 Diploma of Information Technology (Advanced networking)
- ICT50220 Diploma of Information Technology (Cyber security)
- Bachelor of Information Systems
Studying the Certificate IV in Information Technology at Holmesglen
By focusing on three key skill areas networking, cyber security and help-desk support, you will build the skills and knowledge to kick start a career in IT.
Building a strong foundation in networking by learning to installing, configuring, and troubleshooting small to medium network environments (CCNA1) will prepare you to work in any IT environment.
Then you will learn to create and deploy virtual machines. Holmesglen is a CISCO Networking Academy and as part of this course you will be enrolled in the Cisco Academy course – Introduction to Networks (CCNA 1).
The networking knowledge learned in your first group of electives is complementary to the next group of electives which cover introductory skills in cyber security. Initially you will learn to identify and recognise threats, risks and vulnerabilities in cyber security and understand how to secure and protect a PC.
You will learn to writing basic scripts in the python programming language which will prepare you for penetrating (PEN) testing. In PEN testing you will identify, assess and report security vulnerabilities. Additionally, you will learn to conduct network testing and use network monitoring tools.
The ICT support stream introduces critical IT Essential skills and knowledge to install software, configure operating systems, troubleshoot PCs and basic networking issues, and maintain PC equipment to ensure efficient operation.
||Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplace
||Determine and confirm client business requirements
||Secure a networked personal computer
||Connect and configure devices and hardware components
||Install, configure and secure a small office or home office network
||Build small wireless local area networks
||Install and operate small enterprise branch networks
||Recognise the need for cyber security in an organisation
||Create technical documentation
||Develop service level agreements
||Apply introductory programming techniques
||Identify, evaluate and apply current industry-specific technologies to meet organisational needs
||Provide one-to-one instructions
||Provide first-level remote help desk support
||Identify and resolve client ICT problems
||Identify and evaluate emerging technologies and practices
||Apply advanced critical thinking to work processes
||Comply with IP, ethics and privacy policies in ICT environments
||Work collaboratively in the ICT industry
||Contribute to cyber security risk management
| Code || Name |
|ICTICT425||Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplace|
|ICTICT429||Determine and confirm client business requirements|
|VU21993||Secure a networked personal computer|
|ICTICT445||Connect and configure devices and hardware components|
|ICTSAS310||Install, configure and secure a small office or home office network|
|ICTNWK425||Build small wireless local area networks|
|ICTNWK424||Install and operate small enterprise branch networks|
|VU21990||Recognise the need for cyber security in an organisation|
|ICTICT435||Create technical documentation|
|ICTICT440||Develop service level agreements|
|ICTPRG302||Apply introductory programming techniques|
|ICTICT427||Identify, evaluate and apply current industry-specific technologies to meet organisational needs|
|ICTICT441||Provide one-to-one instructions|
|ICTSAS442||Provide first-level remote help desk support|
|ICTSAS432||Identify and resolve client ICT problems|
|ICTICT426||Identify and evaluate emerging technologies and practices|
|BSBCRT404||Apply advanced critical thinking to work processes|
|ICTICT451||Comply with IP, ethics and privacy policies in ICT environments|
|ICTICT443||Work collaboratively in the ICT industry|
|BSBXCS404||Contribute to cyber security risk management|
Assessments are designed to provide learners with opportunities to demonstrate they have attained the required skills and knowledge using a range of practically based activities and tasks, as required by recognised standards.
Holmesglen requires applicants who undertake this to have digital literacy skills and the ability to:
• turn on a computer
• connect to the internet
• use a mouse, keyboard, headset with microphone or speakers and webcam
• open and close a software application
• conduct a search in a web browser
• send and receive emails
• save a file, and locate a saved file
• download and install the software application.
• use webinar software to participate in remote learning
Applicants intending to learn remotely will require access to:
PC computer or laptop with the following minimum specification:
• Quad-Core CPU, 8GB of RAM, 200GB of Storage, 2 GHz or faster processor
• Access to an internet connection (ADSL or cable connection desirable)
• Windows 10 - available free through Holmesglen OnTheHub
• Windows server 2019 - available free through Holmesglen OnTheHub
• PC Monitor 24" (dual monitor optional but preferred)
• Headset/earphone with microphone (webcam optional but preferred)
• Packet Tracer - free to download
• NETLab - free, accessed via web Holmesglen url
• NetAcad - free, accessed through Cisco learning academy
• VMware workstation Pro - available free through Holmesglen OnTheHub
• Kali Linux - free to download
• LinkedIn Learning - free access via Holmesglen url
• Microsoft Office Suite - free access through Holmesglen MyHorizon
• WebEx - free to download
• Visual Studio Code - free to download
• Storage - free via Holmesglen OneDrive or student can access free storage offered by google drive or dropbox, alternatively, a student can purchase an external SSD hard disk with a minimum of 250GB (prices vary).
• 7Zip or an equivalent compression utility - free to download
• Google Chrome – recommended web browser
Applicants' digital and computer skills will be determined and confirmed during a pre-training interview, and results of a literacy and numeracy assessment.
COVID-19 vaccination requirements
Please refer to our coronavirus update page to view current vaccine requirements.
Recognition of prior learning
You may be able to shorten the length of your chosen course by measuring skills acquired through work, life experiences or qualifications obtained from formal studies or training. AQF qualifications and statements of attainment issued by another registered training organisation will be recognised by Holmesglen. Read more about Recognition of Prior Learning, Credits and Advanced Standing.
Qualification and recognition
Upon completion of this program, you will receive ICT40120 Certificate IV in Information Technology qualification.
How to apply
Visit How to Apply for more information on the application process.
Holmesglen may engage third parties to recruit students on behalf of the institute. Third party recruiters receive a commission and this will not impact on your fees.
Find out more about your rights and obligations as a student and the services we provide at Holmesglen.
|Tuition fees (GST exempt)
|Mandatory Materials and Activities fees * (GST inc)
**Additional costs may also apply for course consumable and other costs. These may include consumables such as learning resources, personal protective equipment/clothing and other costs such as immunisation costs, National Police Check and Working with Children Check for relevant courses. To view the additional costs that apply for each course, download a full list of estimated additional costs by course (PDF - 102kb).
All fees are indicative only. Your fees will be calculated on your individual circumstances at the time of enrolment. Training is delivered with Victorian and Commonwealth funding. Find out now if you are eligible for Government-subsidised fees or Concession