Our Diploma of Community Services (Case Management) provides you with the knowledge and skills required to perform as a professional community services worker, across a variety of settings within the social and community services industry. These may include areas such as mental health, homelessness, family and domestic violence, child protection, employment support, migrant services and a specific pathway in to the child protection industry.
Career opportunities, include:
- child protection
- family services
- youth and case work
- juvenile justice
- family violence
- women's issues
- community worker
- direct care worker
- outreach work
- intake work
- client assessor, care coordinator, community worker or case manager
Pathways to further study:
- Once the course is complete, you can apply to undertake a degree in social work, community services, social science, arts and related degrees, and may be given credit for up to one and a half years of study.
- Alternatively, you can choose to specialise in a specific service area.
Studying the Diploma of Community Services at Holmesglen
While completing this course, our dedicated placement officers will find you two 200-hour practical placements (400 hours in total) at a community services agency of your preference.
Placement will not only ensure you are competent and work ready, but will also provide you with experience working as a community services worker, valuable networks and references for when you are looking for a job in the field.
Students in the day course will also take part in a community project that will give you the skills to develop, implement and review projects within the community services sector.
This interactive and supportive course ensures that you develop the skills, knowledge and confidence you require to support your growth as a professional worker in the community services sector.
Most classes are delivered face to face, although there is some requirement for online learning using our e-learning platform.
Part of the course training is offered in our modern simulation lab, where you will get to practice and experience intake, assessment and counselling skills with real life scenarios.
If you are interested in pursuing a career in DHHS child protection, you will need to complete the Diploma of Community Services (Case Management) as you require an ACWA (Australian Community Workers Association) accredited course to work in that area.
The Diploma of Community Services (Case Management) is accredited by the Australian Community Workers Association (ACWA).
However, to work across youth, family, disability, refugee, family/domestic violence, aged care, homelessness etc, only a standard Diploma of Community Services is required.
May and September commencements are for evening classes only at the St Kilda Road and Moorabbin campuses.
February and July intakes are for day classes only at Moorabbin and Waverley campuses.
To receive this qualification you must complete eight core units and eight elective units.
Elective units have been chosen by Holmesglen based on feedback from industry and current policy directions in the community services field.
As the child protection industry has a strong focus on case management, there are further electives in this course to build case management skills.
If you have already completed other eligible elective units, these may be counted towards completion of this program.
||Develop and implement service programs
||Develop workplace communication strategies
||Analyse impacts of sociological factors on clients in community work and services
||Manage and promote diversity
||Manage legal and ethical compliance
||Facilitate workplace debriefing and support processes
||Reflect on and improve own professional practice
||Manage work health and safety
||Assess co-existing needs
||Implement community development strategies
||Coordinate complex case requirements
||Develop, facilitate and review all aspects of case management
||Undertake case management in a child protection framework
||Recognise and respond appropriately to domestic and family violence
||Provide services to people with co-existing mental health and alcohol and other drugs issues
||Work with people experiencing or at risk of homelessness
Assessments are designed to provide learners with opportunities to demonstrate they have attained the required skills and knowledge using a range of practically based activities and tasks, as required by recognised standards.
| Code || Name |
|CHCCCS007||Develop and implement service programs|
|CHCCOM003||Develop workplace communication strategies|
|CHCDEV002||Analyse impacts of sociological factors on clients in community work and services|
|CHCDIV003||Manage and promote diversity|
|CHCLEG003||Manage legal and ethical compliance|
|CHCMGT005||Facilitate workplace debriefing and support processes|
|CHCPRP003||Reflect on and improve own professional practice|
|HLTWHS004||Manage work health and safety|
|CHCCCS004||Assess co-existing needs|
|CHCCDE011||Implement community development strategies|
|CHCCSM004||Coordinate complex case requirements|
|CHCCSM005||Develop, facilitate and review all aspects of case management|
|CHCCSM007||Undertake case management in a child protection framework|
|CHCDFV001||Recognise and respond appropriately to domestic and family violence|
|CHCMHS005||Provide services to people with co-existing mental health and alcohol and other drugs issues|
|CHCSOH001||Work with people experiencing or at risk of homelessness|
Mature age (at least 18 years of age).
Your selection will be based on an interview, as well as a short written task. At the interview stage, you are encouraged to make us aware of any additional support needs you may require to enable us to link you in with appropriate supports.
Prior to enrolment, you will be required to complete a literacy and numeracy assessment and a pre-training interview. These will assist with determining your suitability to the course, verify your training plan, and identify any learning support needs.
To gain this qualification, successful completion of a placement is required.
To participate in the placement, students are required to produce a satisfactory Victoria Police Records Check and Working with Children Check.
Recognition of prior learning
You may be able to shorten the length of your chosen course by measuring skills acquired through work, life experiences or qualifications obtained from formal studies or training. AQF qualifications and statements of attainment issued by another registered training organisation will be recognised by Holmesglen. Read more about Recognition of Prior Learning, Credits and Advanced Standing.
Qualification and recognition
After completing this course, you will receive the CHC52015 Diploma of Community Services (Case Management).
How to apply
Visit How to Apply for more information on the application process.
Holmesglen may engage third parties to recruit students on behalf of the institute. Third party recruiters receive a commission and this will not impact on your fees.
Find out more about your rights and obligations as a student and the services we provide at Holmesglen.
Holmesglen tuition fees shown are all inclusive and indicative of the cost to complete the entire course.
These are indicative fees only. Your fees will be calculated on your individual circumstances at the time of enrolment.
Training is delivered with Victorian and Commonwealth Government funding.
VET Student Loans are available to eligible students to pay for tuition fees for this course. Read more about VET Student Loans.
Find out more about paying your fees and our payment options