Our Diploma of Community Services (Case Management) provides you with the knowledge and skills required to perform as a professional community services worker, across a variety of settings within the social and community services industry. These may include areas such as mental health, homelessness, family and domestic violence, child protection, employment support, migrant services and a specific pathway in to the child protection industry.
Career opportunities, include:
- child protection
- family services
- youth and case work
- juvenile justice
- family violence
- women's issues
- community worker
- direct care worker
- outreach worker
- client assessor care coordinator, community worker or case manager
Pathways to further study:
- Once the course is complete, you can apply to undertake a degree in social work, community services, social science or related degrees.
Studying the Diploma of Community Services at Holmesglen
While completing this course, our dedicated placement officers will find you two 200-hour practical placements (400 hours in total) at a community services agency.
Placement will not only ensure you are competent and work ready, but will also provide you with experience working as a community services worker, and valuable networks for you to use as a job applicant.
Students will also take part in an community project that will give you the skills to develop, implement and review projects within the community services sector.
This interactive and supportive course ensures that you develop the skills, knowledge and confidence you require to support your growth as a professional worker in the community services sector.
Most classes are delivered face to face, although there is some requirement for online learning using our e-learning platform.
Part of the course training involves simulation activities, where you will get to practice and experience intake, assessment and counselling skills with real-life scenarios.
To receive this qualification you must complete eight core units and eight elective units.
Elective units have been chosen by Holmesglen based on feedback from industry and current policy directions in the community services field.
As the child protection industry has a strong focus on case management, the electives offered in this course are specifically designed to build strong case management skills.
If you have already completed other eligible elective units, these may be counted towards completion of this program.
||Manage and promote diversity
||Manage legal and ethical compliance
||Develop workplace communication strategies
||Provide services to people with co-existing mental health and alcohol and other drugs issues
||Implement community development strategies
||Develop and implement service programs
||Work with people experiencing or at risk of homelessness
||Recognise and respond appropriately to domestic and family violence
||Develop, facilitate and review all aspects of case management
||Assess co-existing needs
||Manage work health and safety
||Undertake case management in a child protection framework
||Coordinate complex case requirements
||Reflect on and improve own professional practice
||Facilitate workplace debriefing and support processes
||Analyse impacts of sociological factors on clients in community work and services
| Code || Name |
|CHCDIV003||Manage and promote diversity|
|CHCLEG003||Manage legal and ethical compliance|
|CHCCOM003||Develop workplace communication strategies|
|CHCMHS005||Provide services to people with co-existing mental health and alcohol and other drugs issues|
|CHCCDE011||Implement community development strategies|
|CHCCCS007||Develop and implement service programs|
|CHCSOH001||Work with people experiencing or at risk of homelessness|
|CHCDFV001||Recognise and respond appropriately to domestic and family violence|
|CHCCSM005||Develop, facilitate and review all aspects of case management|
|CHCCCS004||Assess co-existing needs|
|HLTWHS004||Manage work health and safety|
|CHCCSM007||Undertake case management in a child protection framework|
|CHCCSM004||Coordinate complex case requirements|
|CHCPRP003||Reflect on and improve own professional practice|
|CHCMGT005||Facilitate workplace debriefing and support processes|
|CHCDEV002||Analyse impacts of sociological factors on clients in community work and services|
Assessments are designed to provide learners with opportunities to demonstrate they have attained the required skills and knowledge using a range of practically based activities and tasks, as required by recognised standards.
Holmesglen requires students to be at least 18 years old at the time they start this course.
Students will need to complete two field placements therefore must be able to obtain a satisfactory current Working With Children Check, and Police check.
A candidate’s language and literacy skills are assessed at the pre-enrolment interview together with their oral communication skills and capacity for learning in the course.
Candidates need to be at an Australian Core Skills Framework (ACSF) Exit Level 3 in English and Maths.
Recognition of prior learning
You may be able to shorten the length of your chosen course by measuring skills acquired through work, life experiences or qualifications obtained from formal studies or training. AQF qualifications and statements of attainment issued by another registered training organisation will be recognised by Holmesglen. Read more about Recognition of Prior Learning, Credits and Advanced Standing.
Qualification and recognition
On completion, you will receive the CHC52015 Diploma of Community Services.
Connections with industry
The Diploma of Community Services (Case Management) is accredited by the Australian Community Workers Association (ACWA), which is requirement for pursuing a career with DHHS child protection.
ACWA membership provides community sector workers with recognition of affiliation with a professional body. Benefits include best practice professional development and newsletters, professional indemnity insurance and professional support.
How to apply
Visit How to Apply for more information on the application process.
Holmesglen may engage third parties to recruit students on behalf of the institute. Third party recruiters receive a commission and this will not impact on your fees.
Find out more about your rights and obligations as a student and the services we provide at Holmesglen.
|Tuition fees (GST exempt)
|Free TAFE eligible student||FREE|
Additional costs may apply to students who may require a Working With Children Check, National Police Check, consumables such as learning resources, personal protective equipment/clothing and immunisation costs as relevant to the course requirements.
All fees are indicative only. Your fees will be calculated on your individual circumstances at the time of enrolment. Training is delivered with Victorian and Commonwealth funding. Find out more about paying for your course.
VET Student Loans are available to eligible student to pay for tuition fees for this course. Read more about VET Student Loans.