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Holmesglen Connect - Winner

Thien Chung, Avinash Sirohi, Michelle Douglas, Renu James and Jill Thompson

Engagement and Support

Holmesglen’s award-winning Connect team has helped the Institute become Australia’s best customer service organisation two years in a row. 

As part of Customer Service Benchmarking Australia’s rankings, Holmesglen Connect outperformed 194 other organisations from various sectors in customer experience. 

“The team supports one another and watches out for one another in the same way that a family does,” says Holmesglen Connect Manager Titus Peter. 

The team has shown additional resilience against the backdrop of the pandemic, including staffing the Institute’s COVID-19 hotline, which keeps the Holmesglen community informed of the latest updates.  

Service Award

Watch the video and hear from our finalists.


Iva Naiteitei - Finalist

Holmesglen at Eildon

Iva Naiteitei is described as an amazing team player who is a respected part of the award-winning Holmesglen at Eildon team

Having come to Eildon from Norfolk Island, Iva has created a wonderful new life for her family as Housekeeping Supervisor. 

She has been instrumental in maintaining Holmesglen at Eildon’s reputation as a COVID Clean Practicing Business. 

"Iva’s reliability and dedication to the business, coupled with her organisational skills, ensures clients never have to wait for rooms and they are always presented to a very high standard,” says Holmesglen at Eildon Manager Rozanne Lawton. 


Sunitha Arcot Suresh KumarSunitha Arcot Suresh Kumar - Finalist

Faculty of Health Science, Youth and Community Studies 

Sunitha Arcot Suresh Kumar is a proud member of the Holmesglen community who helps connect nursing students with dream placement opportunities. 

Her Holmesglen journey started as a student before she joined the Nursing Department. 

Sunitha’s love of Holmesglen was celebrated when she was promoted to Faculty Placement and Partnership Operational Manager in 2020. 

“Sunitha has managed to develop new clinical partnerships, while maintaining our current clinical partners. 

"She was also instrumental in the introduction of the new clinical placement tool in the nursing department,” says Bourke Street campus Manager Lindsay Bava. 


All information is correct at the time of printing but subject to change.

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