Skip to main content

Overview

CRN Code:

21829

Start date:

18/10/2019

End date:

18/10/2019

Attendance:

Friday, 9:30am-5:00pm

Campus:

Moorabbin

Price:

$220

Learn fundamental and invaluable tools of conflict resolution and mediation skills. This course focuses on essential listening, agenda and goal setting techniques used in personal and work situations. Mediations involve role plays. Learn more about yourself and your style of handling feelings, conflicts, listening and being assertive.


Requirements

    • Pen and notebook
    • There are no prerequisites for this course

Outcomes

    • Learn the fundamental and invaluable tools of conflict resolution and mediation skills
    • Learn essential listening, agenda and goal setting techniques to be used in personal and work situation mediations (involves role plays)
    • Learn more about themselves and their style of handling feelings, conflicts, and in listening and in being assertive
    • Learn the definition of conflict, purpose and problems
    • Learn how to negotiate and resolve conflict – the 5 possible outcomes
    • Learn skills to develop to assist in conflict resolution, listening and being assertive

Enquire Now

Contact details

All information is correct at the time of printing but subject to change.

Copyright © 2019 Holmesglen CRICOS Provider Code: 00012G RTO-0416 ABN: 40 096 756 729