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Overview

CRN Code:

21916

Start date:

21/10/2019

End date:

21/10/2019

Attendance:

Monday, 9:00am-4:30pm

Campus:

Moorabbin

Price:

$220

Do you get stressed dealing with the 'difficult' people in your life? Would you like to learn strategies for communicating more effectively, learning how to say 'no', and dealing with criticism and confrontation? This one day practical workshop will teach you some simple skills to enable you to deal with the difficult people in your life, both at work and on the home front.


Requirements

    • Pen and notebook
    • There are no prerequisites for this course

Outcomes

    • A basic understanding of the impact of non-assertive behavioural styles
    • Skills and techniques (verbal and non-verbal) necessary for assertive behaviour
    • Confidence in using assertive communication through encouragement, role-plays and exercises
    • An underpinning knowledge of conflict management

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Contact details

All information is correct at the time of printing but subject to change.

Copyright © 2019 Holmesglen CRICOS Provider Code: 00012G RTO-0416 ABN: 40 096 756 729