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Do you get stressed dealing with the 'difficult' people in your life? Would you like to learn strategies for communicating more effectively, learning how to say 'no', and dealing with criticism and confrontation? This one day practical workshop will teach you some simple skills to enable you to deal with the difficult people in your life, both at work and on the home front.

A unique model to build on - for individuals, teams and organisations who are serious about engaging and building productivity because it addresses the fundamental cornerstones of confidence, courage and communication. In and out of the workplace this model is measurable, achievable, non negotiable and most importantly, it works. A course to help you build confidence and courage through more effective self awareness and conversation. "No one should live a life controlled by fear."

Learn fundamental and invaluable tools of conflict resolution and mediation skills. This course focuses on essential listening, agenda and goal setting techniques used in personal and work situations. Mediations involve role plays. Learn more about yourself and your style of handling feelings, conflicts, listening and being assertive.

All information is correct at the time of printing but subject to change.

Copyright © 2019 Holmesglen CRICOS Provider Code: 00012G RTO-0416 ABN: 40 096 756 729