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Learn to understand and control the factors that trigger anger and angry behaviour and employ strategies to deal with stress constructively. The course will explore the causes and indicators of anger, the difference between aggression and assertiveness, the link between thoughts and feelings and effective cool down techniques.

Do you get stressed dealing with the 'difficult' people in your life? Would you like to learn strategies for communicating more effectively, learning how to say 'no', and dealing with criticism and confrontation? This one day practical workshop will teach you some simple skills to enable you to deal with the difficult people in your life, both at work and on the home front.

Do you get stressed dealing with the 'difficult' people in your life? Would you like to learn strategies for communicating more effectively, learning how to say 'no', and dealing with criticism and confrontation? This one day practical workshop will teach you some simple skills to enable you to deal with the difficult people in your life, both at work and on the home front.

Learn fundamental and invaluable tools of conflict resolution and mediation skills. This course focuses on essential listening, agenda and goal setting techniques used in personal and work situations. Mediations involve role plays. Learn more about yourself and your style of handling feelings, conflicts, listening and being assertive.

Learn fundamental and invaluable tools of conflict resolution and mediation skills. This course focuses on essential listening, agenda and goal setting techniques used in personal and work situations. Mediations involve role plays. Learn more about yourself and your style of handling feelings, conflicts, listening and being assertive.

This course is about exploration and possibilities. Fear of public speaking and presenting continues to absorb our power and energy, not because we like it but because we allow it. it's time to change the energy of fear and turn it into fun. Enjoyment of speaking, presenting and communication is doable and possible. In this course we will explore not what's wrong but what's strong in your speaking and presenting so you can begin to enjoy it.

This course is about exploration and possibilities. Fear of public speaking and presenting continues to absorb our power and energy, not because we like it but because we allow it. it's time to change the energy of fear and turn it into fun. Enjoyment of speaking, presenting and communication is doable and possible. In this course we will explore not what's wrong but what's strong in your speaking and presenting so you can begin to enjoy it.

This course focuses on one of our most enduring fears - public speaking and presenting. You know the one?! That fear that always gets in the way of the confidence you deserve. From 10 Seconds of Courage �? you will learn smart, quick, easy strategies to help you reduce your fear, build your confidence, step up as a successful presenter and create lasting change. You will learn the essentials of being a confident presenter, the 3 step presentation process and also learn that confident presenting is doable and possible.

This course focuses on one of our most enduring fears - public speaking and presenting. You know the one?! That fear that always gets in the way of the confidence you deserve. From 10 Seconds of Courage �? you will learn smart, quick, easy strategies to help you reduce your fear, build your confidence, step up as a successful presenter and create lasting change. You will learn the essentials of being a confident presenter, the 3 step presentation process and also learn that confident presenting is doable and possible.