Our Diploma of Community Services (Case Management) provides you with the knowledge and skills required to work as a professional community services worker, across a variety of settings within the social and community services industry. These may include areas such as, mental health, homelessness, family and domestic violence, child protection, employment support, migrant services, and a provide a pathway to the child protection industry. We are currently only accepting applications for 2022, due to high demand.
Career opportunities, include:
- child protection
- family services
- youth and case work
- juvenile justice
- family violence
- community work
- outreach work
- intake work
- client assessor, care coordinator, community worker or case manager
Pathways to further study:
- Bachelor degree in Social Work, Social Science, Community Welfare, Community Development
Studying the Diploma of Community Services at Holmesglen
While completing this course, our dedicated placement officers will find you two 200-hour practical placements (400 hours in total) within community services agencies.
Placement will not only ensure you are competent and work ready, but will also provide you with experience working as a community services worker, and a source of valuable networks for employment.
Students will also participate in a Community development project that will give you the skills to develop, implement and review projects within the community.
This interactive and supportive course ensures that you develop the skills, knowledge and confidence you require to support your growth as a professional in the community services sector.
The courses is delivered with a combination face-to-face classes that are supported by our e-learning platform.
The course training involves simulation activities, where you will practice intake, assessment and counselling skills with real-life scenarios.
The Diploma of Community Services (Case Management) is accredited by the Australian Community Workers Association (ACWA), and will allow you membership with this industry recognised professional body. ACWA membership is a requirement for pursing a career with DHHS Child protection .
To receive this qualification you must complete eight core units and eight elective units.
Elective units have been chosen by Holmesglen based on feedback from industry, current policy directions in the community services field and ACWA requirements.
As the child protection industry has a strong focus on case management, the electives offered in this course are specifically designed to build strong case management skills.
If you have already completed other eligible elective units, these may be counted towards completion of this program.
||Manage and promote diversity
||Manage legal and ethical compliance
||Develop workplace communication strategies
||Manage work health and safety
||Recognise and respond appropriately to domestic and family violence
||Establish and confirm the counselling relationship
||Confirm client developmental status
||Assess co-existing needs
||Develop, facilitate and review all aspects of case management
||Undertake case management in a child protection framework
||Coordinate complex case requirements
||Analyse impacts of sociological factors on clients in community work and services
||Reflect on and improve own professional practice
||Develop and implement service programs
||Implement community development strategies
||Facilitate workplace debriefing and support processes
| Code || Name |
|CHCDIV003||Manage and promote diversity|
|CHCLEG003||Manage legal and ethical compliance|
|CHCCOM003||Develop workplace communication strategies|
|HLTWHS004||Manage work health and safety|
|CHCDFV001||Recognise and respond appropriately to domestic and family violence|
|CHCCSL001||Establish and confirm the counselling relationship|
|CHCDEV001||Confirm client developmental status|
|CHCCCS004||Assess co-existing needs|
|CHCCSM005||Develop, facilitate and review all aspects of case management|
|CHCCSM007||Undertake case management in a child protection framework|
|CHCCSM004||Coordinate complex case requirements|
|CHCDEV002||Analyse impacts of sociological factors on clients in community work and services|
|CHCPRP003||Reflect on and improve own professional practice|
|CHCCCS007||Develop and implement service programs|
|CHCCDE011||Implement community development strategies|
|CHCMGT005||Facilitate workplace debriefing and support processes|
Assessments are designed to provide learners with opportunities to demonstrate they have attained the required skills and knowledge using a range of practically based activities and tasks, as required by recognised standards.
There are no formal entry requirements but Holmesglen requires students to be over the age of 18 years at course commencement.
Students will need to complete two field placements therefore must be able to obtain a satisfactory, National Police check and Working With Children Check, at course commencement..
Prior to enrolment or commencement of training you will be required to complete a literacy and numeracy assessment and a pre-training interview.
These will assist with determining your suitability to the course, verify your training plan, and identify any learning support needs.
Holmesglen requires students to be over the age of 18 years at course commencement. Students will need to complete two field placements therefore must be able to obtain a satisfactory National Police check and Working With Children Check .
Recognition of prior learning
You may be able to shorten the length of your chosen course by measuring skills acquired through work, life experiences or qualifications obtained from formal studies or training. AQF qualifications and statements of attainment issued by another registered training organisation will be recognised by Holmesglen. Read more about Recognition of Prior Learning, Credits and Advanced Standing.
Qualification and recognition
On completion, you will attain the CHC52015 Diploma of Community Services (Case management).
Connections with industry
The Diploma of Community Services (Case Management) is accredited by the Australian Community Workers Association (ACWA), which is requirement for pursuing a career with DHHS child protection.
ACWA membership provides community sector workers with recognition of affiliation with a professional body. Benefits include best practice professional development and newsletters, professional indemnity insurance and professional support.
How to apply
Visit How to Apply for more information on the application process.
Holmesglen may engage third parties to recruit students on behalf of the institute. Third party recruiters receive a commission and this will not impact on your fees.
Find out more about your rights and obligations as a student and the services we provide at Holmesglen.
|Tuition fees (GST exempt)
|Free TAFE eligible student||FREE|
|JobTrainer eligible student||FREE|
|Mandatory Materials and Activities fees * (GST inc)
Additional costs may also apply for course consumables and other costs. These may include consumables such as learning resources, personal protective equipment/clothing and other costs such as immunisation costs, National Police Check and Working with Children Check for relevant courses.
To view the additional costs that may apply to your course, download a full list of estimated additional costs by course (PDF - 102kb).
All fees are indicative only. Your fees will be calculated on your individual circumstances at the time of enrolment. Training is delivered with Victorian and Commonwealth funding. Find out now if you are eligible for Government-subsidised fees or Concession
VET Student Loans are available to eligible student to pay for tuition fees for this course. Read more about VET Student Loans.