Holmesglen Connect contact centre wins national customer experience award

 

Holmesglen's Connect contact centre has outperformed 194 rival organistaions  - including rivals in the tertiary education space  - to win top honours and be named Australia’s best overall company for customer experience. 

Our talented Connect team was judged on a range of criteria at the height of the pandemic between April 2020 and March 2021, achieving a quality score of 85.1 per cent. 

The Sense CX Benchmarking survey is a quarterly independent study assessing quality in customer experience across Australia. 

Connect ranked higher on its customer skills than many major corporate brands including Commonwealth Bank, Westpac, Nissan, iiNet, Origin Energy, Sydney Water and BT Super. 

The next best performing education sector institute was University of Western Sydney on 82.9 per cent. 

Connect Manager Titus Peter accepted the award virtually on behalf of his team at a recent Association for Tertiary Education Managers (ATEM) conference in New Zealand. 

“CSBA benchmarking has been a significant learning process for us. It has also been about continuous improvement, giving insights into ever-changing student needs. We've partnered with CSBA for the past four or five years and look forward to strengthening our collaboration."